FAQs

Shipping

How does shipping work?
Ecosified partners with global merchants and artisans in order to provide you with the best prices and products.

We keep most of stock in our warehouse in Nigeria but we also do ship from our partners warehouses from around the globe such as United States, China, Canada and others.

Your item should take 8-14 days to arrive, please give us 2-3 business days to ship your order out. Please don't panic if your order doesn't show up immediately, it's on it's way! 

If the item is large (eg. table or chairs) it can take up to 30 days due to weight and customs! Most of our furniture is made by order so please allowed 10 days for manufacturing and assembly.

How much do I pay for shipping?

free shipping for items weigh below 1.25kg

Help, I think my order is lost/hasn’t been delivered?

Think your order might be lost in transit?

Although United state Post quote us 2-14 business days for delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 30 days, please contact us and we can launch an investigation with United state Post.

*Please note: Once we pass your order Post, your package is with a different provider.

We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated . We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Returns and Exchanges

Do you have a returns policy?

We offer free returns for 5 days from date of delivery/receiving of order.

Can I return my order for a refund?

Sadly, we know that sometimes our product is just not quite the right fit for some people. You can certainly return your item to us for a full refund, provided it is returned within 5 days.

*Please note: all items must be returned in as new condition, to be eligible for a return.

How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 5-7 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank payment  or merchant (eg. PayStack) directly.

How secure is your payment?

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Contact Us

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

I need to cancel or change my order!

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfillment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

How do I contact you?

Emailing us is the way to go! Our email contact is info@ecosified.com This also allows us to keep a paper trail for your issue so we can help you as best we can. We get a lot of emails enquiring about our products, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!